Help for Hosts

Who can become a host on WeChalet?

Almost anyone can become a host on WeChalet!

Written by Igor Loko
Updated over a week ago

How much does it cost to Host on WeChalet?

It’s super easy to become a WeChalet host and it’s 100% free to create a listing!

Written by Dany
Updated over a week ago

How to install the WeChalet app on an Apple device?

It's simple and easy to install the WeChalet app on your Apple device like and iPhone or iPad by using your Safari browser.

Written by Dany
Updated over a week ago

How to install the WeChalet app on an Android device?

Here's how to install the WeChalet app on an Android device

Written by Dany
Updated over a week ago

How do I create my WeChalet account?

You can easily create your profile by clicking on Signup button at the top of the WeChalet homepage.

Written by Renee Beauvais
Updated over a week ago

Why do I need a profile or profile picture on WeChalet?

Having a complete profile with a picture will allow you to be more credible with other users and will facilitate your exchanges with them.

Written by Igor Loko
Updated over a week ago

How do I reset my password on my WeChalet profile?

You can reset your password because you forgot it or to update it.

Written by Igor Loko
Updated over a week ago

Can I merge my WeChalet accounts if I have more than one?

It is not possible to merge any WeChalet accounts at the moment.

Written by Renee Beauvais
Updated over a week ago

What should I do if I think someone has logged into my WeChalet account?

If you think someone has logged into your WeChalet account, change your password or contact us for verification purpose.

Written by Igor Loko
Updated over a week ago

How do I delete my WeChalet account?

Here is how you can delete your account from the WeChalet platform.

Written by Renee Beauvais
Updated over a week ago

What does the closure of my host WeChalet account mean?

This means that you will no longer be able to list your properties on WeChalet.

Written by Dany
Updated over a week ago

How to create a free listing on WeChalet?

To create a free listing on WeChalet, you must first register as a host.

Written by Igor Loko
Updated over a week ago

How can I add or change the address of my property or its location on the WeChalet map?

Go to the "Location" menu of your listing

Written by Igor Loko
Updated over a week ago

What are the different types of properties and spaces that you can display on WeChalet?

WeChalet offers all sorts of properties and spaces in nature

Written by Igor Loko
Updated over a week ago

How do I add or modify the type of bed to my WeChalet listing?

You can add or modify the type of bed to your WeChalet listing under the "Space" menu of your account.

Written by Renee Beauvais
Updated over a week ago

How do I add or modify amenities on my WeChalet listing?

You can add or modify amenities in the "Amenities" menu of your WeChalet listing.

Written by Igor Loko
Updated over a week ago

How to add photos or a 3D virtual tour to my WeChalet listing?

Under the "Photos" menu, a minimum of five photos is required to publish a listing on WeChalet.

Written by Dany
Updated over a week ago

How do I change the title or description of my WeChalet listing?

You can change the title or description of your WeChalet listing in the "Description" section of your menu.

Written by Dany
Updated over a week ago

What is instant booking and how to activate it on WeChalet?

Under the "Booking Settings" menu, you will find the Instant booking option allowing guests to reserve your property instantly.

Written by Dany
Updated over a week ago

How should I choose my house rules on WeChalet?

It is important to select your house rules carefully as they will appear in your listing and in our search engine.

Written by Dany
Updated over a week ago

How to set the minimum and maximum for the trip duration on WeChalet?

You can set the trip duration allowed for your travelers in the booking settings of your listing.

Written by Igor Loko
Updated over a week ago

How do I add the WIFI, House Manual and Self Check-in instructions to my WeChalet listing?

You can add the WIFI, House Manual and Self Check-in instructions in the "Guest Material" of your WeChalet listing.

Written by Dany
Updated over a week ago

How to publish, pause or delete a listing on WeChalet?

To publish, pause, or delete a new or existing listing on WeChalet, follow these steps.

Written by Igor Loko
Updated over a week ago

How do I share my WeChalet listing?

You can share your WeChalet listing from your listing page or from the "Hosting" menu.

Written by Igor Loko
Updated over a week ago

How can I differentiate my listing from the competition on WeChalet?

Here are some tips to help you stand out from the competition on any platform, including WeChalet.

Written by Dany
Updated over a week ago

Why has my WeChalet listing been deactivated?

If your listing has been deactivated, you may not have complied with some of our Terms and Conditions.

Written by Dany
Updated over a week ago

What do I need to know about setting the rental price of my property?

Setting the rental price of your property

Written by Igor Loko
Updated over a week ago

How do I set my prices in WeChalet?

You can set your prices in the "Pricing" menu of your listing.

Written by Dany
Updated over a week ago

How to synchronize your WeChalet calendar with other platforms like Airbnb, VRBO, and Booking.com

To synchronize your WeChalet calendar with Airbnb, you must import your WeChalet calendar to Airbnb and vice versa.

Written by Igor Loko
Updated over a week ago

How do I manually set prices and block or unblock dates in my WeChalet calendar?

You can manually set prices or block and unblock dates in the "Calendar" menu of your WeChalet listing.

Written by Dany
Updated over a week ago

What are the service fees for WeChalet hosts?

The service charge for WeChalet hosts is 3% plus applicable taxes and a service charge is also charged to guests.

Written by Renee Beauvais
Updated over a week ago

How do PayPal payments work for WeChalet hosts?

As a host, your payments are sent to your PayPal account 24 hours after your guests checkin.

Written by Dany
Updated over a week ago

How do security deposits work for WeChalet hosts?

Security deposits are remitted automatically to the WeChalets guests 7 days after their departure when there is no damage to the property.

Written by Dany
Updated over a week ago

Can I choose the currency of my WeChalet payments?

You will be able to choose between the Canadian Dollar, the American Dollar, and the Euro.

Written by Dany
Updated over a week ago

Can WeChalet hosts ask guests to sign a contract?

While we do not require travellers to sign a contract, hosts are permitted to request this from guests prior to validating the booking.

Written by Renee Beauvais
Updated over a week ago

Why are WeChalet hosts invited to respond within 24 hours for a Request to Book?

Responding to WeChalet guests within 24 hours will allow you to maximize your reservation rate.

Written by Renee Beauvais
Updated over a week ago

What are the cancellation policies on WeChalet?

Hosts can choose amongst three standardized cancellation policies (Flexible, Moderate, and Strict).

Written by Igor Loko
Updated over a week ago

How to modify a confirmed WeChalet reservation?

The only way to modify a confirmed WeChalet reservation is to cancel it and make a new one.

Written by Igor Loko
Updated over a week ago

Can I change or cancel a traveler's reservation during the stay?

To change or cancel a traveler's reservation during their stay, you must contact the WeChalet team first.

Written by Igor Loko
Updated over a week ago

What happens if my WeChalet traveler cancels their reservation?

You will receive a message, your calendar will be updated, and the refund will be made based on your cancellation policy.

Written by Igor Loko
Updated over a week ago

Why do I have to stay on WeChalet for my communication and transactions?

For the security of all your payments, we recommend that you always stay on WeChalet for your communication & transactions.

Written by Renee Beauvais
Updated over a week ago

Is the identification process on WeChalet secure?

Your security is our priority.

Written by Renee Beauvais
Updated over a week ago

Why has content been removed from my message thread?

Sensitive information will be removed from your discussion thread as your security is our priority.

Written by Renee Beauvais
Updated over a week ago

WeChalet Non-Discrimination Policy: our commitment to inclusiveness and respect.

We are committed to respect and inclusion in the WeChalet community

Written by Dany
Updated over a week ago

How can the WeChalet community contribute to the preservation of the environment?

We currently plant one tree for each booking made on our website.

Written by Dany
Updated over a week ago

How to become a WeChalet partner?

To become a WeChalet partner, please contact us.

Written by Dany
Updated over a week ago