Help for Hosts

Who can become a host on WeChalet ?

Becoming host on WeChalet

Written by Igor Loko
Updated over a week ago

How to install the WeChalet app on an Apple device (iPhone or iPad)

It's simple and easy to install the WeChalet app on your Apple device like and iPhone or iPad

Written by Dany
Updated this week

How do I join WeChalet as a company?

Create a profile for your company on WeChalet by following a few steps

Written by Igor Loko
Updated over a week ago

How much does it cost to Host on Wechalet?

It’s super easy to become a WeChalet host and it’s 100% free to create a listing! 😀

Written by Dany
Updated over a week ago

What are the different types of properties that you can display on WeChalet?

WeChalet offers a variety of properties in the heart of nature

Written by Igor Loko
Updated over a week ago

What are the differences between long-term and short-term accommodation?

Generally, accommodation of less than one month is of short duration while accommodation of one month or more is of long duration.

Written by Igor Loko
Updated over a week ago

How much space will your guests have access to?

Here's how to choose your space type

Written by Igor Loko
Updated over a week ago

What questions should I ask myself before welcoming travellers for a long period of time?

It is important that you find out about the rental laws in your area.

Written by Igor Loko
Updated over a week ago

How to create a listing on WeChalet ?

Create your listing on WeChalet

Written by Igor Loko
Updated over a week ago

How to publish a listing ?

The simple steps to follow to publish a listing on WeChalet

Written by Igor Loko
Updated over a week ago

How can I be sure that travellers see my listing?

Search for it using the WeChalet search engine

Written by Igor Loko
Updated over a week ago

How do I share my listing?

You can do this from the listing page

Written by Igor Loko
Updated over a week ago

How do I change my listing?

You can just do it in a few steps

Written by Dany
Updated over a week ago

How can I change the address of my property or its location on the map?

Go to the "Location" menu of your listing

Written by Igor Loko
Updated over a week ago

How do I add or modify amenities on my property ?

You can do this in the amenities section of your listing

Written by Igor Loko
Updated over a week ago

How do I differentiate my listing from the competition?

We will share some tips with you in this article

Written by Dany
Updated over a week ago

How do I pause a listing ?

Here is how to pause your listing

Written by Dany
Updated over a week ago

How to delete a listing ?

Here is how to delete a listing on WeChalet

Written by Igor Loko
Updated over a week ago

Why has my listing been deactivated ?

You probably didn't respect some of our principles

Written by Dany
Updated over a week ago

Where can I find and manage my pricing settings?

Go to the "Pricing" menu of your listing.

Written by Dany
Updated over a week ago

What do I need to know about setting the rental price of my property?

Setting the rental price of your property

Written by Igor Loko
Updated over a week ago

How do I set my base price per night?

You can set this price in the "Pricing" menu of your listing

Written by Dany
Updated over a week ago

How do I add additional charges per additional traveller?

Go to the "Extra guest fee" section of the "Pricing" menu of your listing

Written by Igor Loko
Updated over a week ago

How do I add cleaning fees to my listing?

Go to the "Cleaning fee" section of the "Pricing" menu of the listing.

Written by Igor Loko
Updated over a week ago

Can I collect additional fees directly from my travellers at the time of booking?

Yes, you just have to configure it in the "Pricing" menu of your listing.

Written by Igor Loko
Updated over a week ago

How to synchronize your WeChalet calendar with your Airbnb calendar?

You must import your calendar from WeChalet to Airbnb and vice versa

Written by Igor Loko
Updated over a week ago

How do I block dates on my calendar?

You can do this in the calendar of your listing

Written by Dany
Updated over a week ago

How do payments work for hosts ?

As a host, your payments are sent to your PayPal account

Written by Dany
Updated over a week ago

How do I put my PayPal address to receive payments?

Here's how to insert your PayPal address to receive payments

Written by Igor Loko
Updated over a week ago

Can I choose the currency of my payments?

You will be able to choose between the American Dollar, the Euro and the Canadian Dollar

Written by Dany
Updated over a week ago

How to set the minimum and maximum number of nights a traveller can book?

You can do this in the booking settings of your listing

Written by Igor Loko
Updated over a week ago

How to modify a booking request made?

The only way is to cancel it and make a new one

Written by Igor Loko
Updated over a week ago

Can I change or cancel a traveller's reservation during the stay?

Contact WeChalet first

Written by Igor Loko
Updated over a week ago

How to deactivate instant booking?

Choose the private reservation request option instead.

Written by Dany
Updated over a week ago

What general cancellation policy applies on WeChalet?

Hosts can choose amongst three standardized cancellation policies (Flexible, Moderate, and Strict)

Written by Igor Loko
Updated over a week ago

What happens if my traveller cancels?

You will receive a message and your calendar will automatically be updated

Written by Igor Loko
Updated over a week ago

The accommodation that the traveller has booked is no longer available, but I can accommodate it elsewhere.

The traveller must be accommodated in the property he has booked, otherwise his favourable opinion is mandatory in the case of a change

Written by Igor Loko
Updated over a week ago

Why did I receive a comment that I cancelled a reservation?

This is the case when you have made a booking cancellation

Written by Igor Loko
Updated over a week ago

How do WeChalet deposits work?

Security deposits are collected and remitted automatically by WeChalet to the guest when there is no damage to the property.

Written by Dany
Updated over a week ago

How do I add a security deposit to my listing?

Add a security deposit to your listing in its "Pricing menu"

Written by Igor Loko
Updated over a week ago

Why do I need a profile or profile picture on WeChalet?

It will allow you to be more credible with other users and will facilitate your exchanges with them

Written by Igor Loko
Updated over a week ago

How do I create my account?

You can easily create your free account on WeChalet

Written by Dany
Updated over a week ago

How do I reset my password?

You can reset it because you want to update it or because you have forgotten it.

Written by Igor Loko
Updated over a week ago

What does it mean the closure of my host account?

You will no longer be able to list your properties on WeChalet

Written by Dany
Updated over a week ago

How can I protect my account?

We took measures to do so, but you also need to have a reliable password

Written by Dany
Updated over a week ago

Why am I being asked to provide additional information about my account?

These additional information help to secure your account

Written by Igor Loko
Updated over a week ago

What should I do if I think someone has logged into my account?

Change your password or contact us for verification purpose

Written by Igor Loko
Updated over a week ago

How does my e-mail address appear for my contacts?

We do not display your private e-mail to travellers

Written by Dany
Updated over a week ago

How do I know if an email really comes from WeChalet?

Be watchful about the links in emails

Written by Dany
Updated over a week ago

How long is personal data kept by WeChalet?

We ensure the privacy of your personal data as long as you use WeChalet

Written by Igor Loko
Updated over a week ago

What should I do if I don't feel comfortable with a traveller?

You can contact us if you feel it is necessary

Written by Dany
Updated over a week ago

WeChalet Non-Discrimination Policy: our commitment to inclusiveness and respect.

We are committed to respect and inclusion in the WeChalet community

Written by Dany
Updated over a week ago

How can the WeChalet community contribute to the preservation of the environment?

Preserving the environment is important to all of us

Written by Dany
Updated over a week ago

How to become a WeChalet partner?

Please contact us

Written by Dany
Updated over a week ago