🎥 Watch the video tutorial here: Edit a Booking Request on WeChalet
(click the link or copy it into your browser)
❗Important
At this time, only booking requests (i.e., pending reservations) can be edited.
A confirmed booking cannot be modified directly.
If a reservation has already been confirmed, you must cancel it and create a new one with the correct details.
⚠️ This feature is mainly useful for sending special offers or adjusting key details before the guest confirms (e.g., dates, number of guests, add-ons, fees, etc.).
🔄 Your listing prices and availability must always be up to date in your calendar.
This helps to:
Ensure a great guest experience
Prevent booking errors
And most importantly, maintain strong visibility on the platform
Our algorithm prioritizes listings that are up to date and convert well.
👉 Keeping your prices and availability updated increases your chances of showing up in travelers’ search results.
✅ Steps to Edit a Booking Request or Send an Offer
Log into your WeChalet Host Portal.
Go to the Messages section where you’ll see incoming booking requests.
Reminder: While in Host mode, an icon allows you to switch to Guest mode if needed.
Click on the booking request you want to edit.
Click the Edit button.
You can now adjust the following:
Stay dates
Number of guests
Additional services
Cancellation policy
Nightly rates
Cleaning fee
A section labeled New value will display the updated amounts.
Click Review to review the updated booking summary.
You will see:
The amount you’ll receive as the host
The total amount the guest will pay
Add a personalized message to the guest (optional).
Click Update and Invite to Book.
✅ You’ll then receive confirmation that the offer was sent to the guest.
They will be able to confirm and pay for the modified reservation.
🆘 Need Help With a Confirmed Booking?
If you need assistance with a reservation that has already been confirmed, please contact our support team:
Via live chat in your WeChalet portal
Or by email at: support@wechalet.com
📆 Book a Personalized Support Session
👉 Click here to book a meeting with our team (e.g., onboarding session, reservation help, etc.)