Help for Travelers

What is the minimum age to book a property on WeChalet?

You need to be a minimum of 18 years old to book any property on WeChalet.

Written by Dany
Updated over a week ago

How to install the WeChalet app on an Android device

Here's how to install the WeChalet app on an Android device

Written by Dany
Updated over a week ago

How to install the WeChalet app on an Apple device (iPhone or iPad)

It's simple and easy to install the WeChalet app on your Apple device like an iPhone or iPad

Written by Dany
Updated over a week ago

How do I create my WeChalet account?

You can easily create your profile by clicking on "Signup" button at the top of the WeChalet homepage.

Written by Dany
Updated over a week ago

What should I do if I think someone has logged into my WeChalet account?

If you think someone has logged into your WeChalet account, change your password or contact us for verification purpose.

Written by Dany
Updated over a week ago

Why do I need a profile picture on WeChalet?

Having a complete profile with a picture will allow you to be more credible with other users and will facilitate your exchanges with them.

Written by Dany
Updated over a week ago

How do I reset my password on my WeChalet profile?

You can reset your password because you forgot it or to update it.

Written by Dany
Updated over a week ago

Can I merge my WeChalet accounts if I have more than one?

It is not possible to merge any WeChalet accounts at the moment.

Written by Dany
Updated over a week ago

How do I delete my WeChalet account?

Here is how you can delete your account from the WeChalet platform.

Written by Dany
Updated over a week ago

How to search for a property on WeChalet?

You can search from our home page, search page, and interactive map.

Written by Dany
Updated over a week ago

How to search a property for a family stay on WeChalet?

WeChalet offers specific search filters for travellers who are looking for family stays.

Written by Dany
Updated over a week ago

How to search for properties that accept animals or pets on WeChalet?

WeChalet offers a search filter especially for pet owners who are looking for properties that can host animals.

Written by Dany
Updated over a week ago

How do I save my favorite properties?

Saving your favorite properties

Written by Dany
Updated over a week ago

How to make a booking on WeChalet?

You must follow 3 steps to complete a WeChalet reservation.

Written by Dany
Updated over a week ago

Why did the price of the WeChalet property change once the dates were selected?

You need to enter your exact dates and number of guests to get an accurate price for your stay.

Written by Dany
Updated over a week ago

Should I book if I have not received a reply from a WeChalet host?

You can still book a property even if the host has not responded to you.

Written by Dany
Updated over a week ago

Can I visit a WeChalet property before booking it?

It is not possible to visit a property through WeChalet before booking it.

Written by Dany
Updated over a week ago

How do I know if a property is available ?

Here's how to know if a property is available on WeChalet

Written by Dany
Updated over a week ago

How do I check the status of my pending booking request on WeChalet?

Simply consult the "Upcoming" section of the "Trips" menu to check the status of your pending reservation.

Written by Dany
Updated over a week ago

Why is the booking refused even though the property seemed available on WeChalet?

Multiple reasons can explain why your booking was refused by host.

Written by Dany
Updated over a week ago

What happens if my WeChalet booking request is declined or expires after 24h?

If your WeChalet reservation request is declined or expires after 24 hours, you will be fully refunded.

Written by Dany
Updated over a week ago

What are the cancellation policies on WeChalet?

There are three cancellation policies on WeChalet, either flexible, moderate or strict.

Written by Dany
Updated over a week ago

How to modify an accepted or pending booking on WeChalet?

Currently, the only way to modify an accepted booking on WeChalet is to cancel your booking and make a new one.

Written by Dany
Updated over a week ago

How to cancel a WeChalet reservation as a Guest?

You can cancel a WeChalet reservation yourself as a guest by follow these easy steps

Written by Dany
Updated over a week ago

Following a cancellation on WeChalet, when will I be refunded?

Your refund will be processed instantly by WeChalet but may appear later on your statement based on the payment method used.

Written by Dany
Updated over a week ago

How can I cancel due to an emergency or in case of force majeure?

If you need to cancel due to an emergency, please contact your host via WeChalet first.

Written by Dany
Updated over a week ago

How to contact a WeChalet host before booking?

To contact a WeChalet host, click the contact button below the host's photo on their listing.

Written by Dany
Updated over a week ago

How to send or read messages from hosts in the WeChalet inbox?

You can send or read messages from WeChalet hosts by clicking on the "Messages" menu at the top of our website.

Written by Dany
Updated over a week ago

What should I do if I can't contact my WeChalet host after a booking?

You can contact your host by email or phone only if they have accepted your booking.

Written by Dany
Updated over a week ago

Does WeChalet collect and remit the lodging tax in Quebec?

Yes, WeChalet collects and remits the 3.5% lodging tax on all of its reservations in Quebec.

Written by Dany
Updated over a week ago

What is the WeChalet cleaning fee?

The cleaning fee is a one-time charge for cleaning the space you are staying in, set by the hosts.

Written by Dany
Updated over a week ago

What are the WeChalet service fees for travelers?

WeChalet travelers pay a service fee of 6% to 12% depending on the length of stay.

Written by Dany
Updated over a week ago

When am I charged for my WeChalet booking?

Once a WeChalet reservation request is sent, your payment method will be immediately charged.

Written by Dany
Updated over a week ago

How do refundable security deposits work for WeChalet guests?

Refundable security deposits are returned automatically 7 days after your departure if there is no damage to the property.

Written by Dany
Updated over a week ago

What happens if a host wants to collect on their security deposit?

Only WeChalet is able to deduct the security deposit fees for a host.

Written by Dany
Updated over a week ago

Can a deposit be collected outside the WeChalet website?

All security deposits must be managed directly via WeChalet.

Written by Dany
Updated over a week ago

What are the payment methods accepted on WeChalet?

Currently, PayPal, Debit and Credit cards are the payment options accepted on WeChalet.

Written by Dany
Updated over a week ago

Can I pay in the currency of my choice on WeChalet?

You can actually choose between the Canadian dollar, the US dollar or the Euro.

Written by Dany
Updated over a week ago

What should I do if someone asks me to pay outside of the WeChalet site?

Do not send them any money and let us know immediately.

Written by Dany
Updated over a week ago

Can I change the payment method of a confirmed reservation on WeChalet?

Currently, you can no longer change the payment method once you have confirmed a WeChalet reservation.

Written by Dany
Updated over a week ago

Is the identification process on WeChalet secure?

Your security is our priority.

Written by Dany
Updated over a week ago

Why has content been removed from my message thread?

Sensitive information will be removed from your discussion thread as your security is our priority.

Written by Dany
Updated over a week ago

Why do I have to stay on WeChalet for my communications and transactions?

To secure your payments, we recommend that you always stay on WeChalet for your communications & transactions.

Written by Dany
Updated over a week ago

How do I report discrimination on WeChalet?

Please contact us directly

Written by Dany
Updated over a week ago

How can the WeChalet community contribute to the preservation of the environment?

We currently plant one tree for each booking made on our website.

Written by Dany
Updated over a week ago

How to become a WeChalet partner?

To become a WeChalet partner, please contact us.

Written by Dany
Updated over a week ago