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How do refundable security deposits work for WeChalet guests?
How do refundable security deposits work for WeChalet guests?

Refundable security deposits are returned automatically 7 days after your departure if there is no damage to the property.

Dany avatar
Written by Dany
Updated over 10 months ago

If a host requires a refundable security deposit, the amount will be shown in the "Prices" section of the listing.

Also, when entering your travel details in the listing's price box, the refundable security deposit amount will appear under the "Total" section at the final stage of booking payment.

Payment of refundable security deposits are automated by WeChalet and collected at the time of paying for the reservation. If there is no reclamation from the host, the refundable security deposit will be returned to you automatically 7 days after your departure.

Please note that if you paid by debit or credit card, the refund will appear 5 business days after this refund.

Additionally, note that even if you have replaced your credit card, the refund will automatically be sent to the bank account associated with that card.

It is crucial to emphasize that all payments, including refundable security deposits, must always go through WeChalet. Barring special situations approved by WeChalet, exchanging money directly with a host or guest outside of the WeChalet platform is strictly prohibited.

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