It is possible that your WeChalet transaction may be declined by your banking institution. Typically, this type of issue is related to a transaction limit being reached or a suspicion of fraudulent activity on the part of your bank.
To resolve this issue, we recommend that you follow these steps:
1. Make sure your card limit is not reached.
2. If so, try booking again with the same card.
3. If you made the transaction in Euros (EUR) or US Dollars (USD), try switching to Canadian currency CAD.
4. If the transaction is still declined, contact your bank to authorize the transaction.
5. If the problem persists, try booking again using a different card or choosing a different payment option.
You can also try to pay via Paypal:
1. Make sure your card limit is not reached.
2. If so, try to make the reservation again with the same card.
3. If you made the transaction in Euros (EUR) or US Dollars (USD), try to switch to Canadian currency CAD.
4. At the payment step, choose the "Pay by Paypal" option and follow the steps described in the blue button at the top of the page.
5. In PayPal, you can use your PayPal balance or select the ‘Pay by Credit Card’ option in the window below and complete the payment by clicking the white button at the bottom of the page.
6. If the transaction is still declined, contact your bank to authorize the transaction.
7. If the problem persists, try rebooking using a different card or choosing a different payment option.
By following these steps, you can resolve the issue in cases that are not related to your banking institution.
We invite you to contact our team at support@wechalet.com if you need assistance with this matter.
Thank you for your understanding.
The WeChalet Team