This force majeure policy explains how cancellations are handled when unforeseen events beyond your control occur after booking and make the stay impossible or illegal.

When the policy allows cancellation, it takes precedence over the cancellation conditions of the reservation. Travelers affected by an event covered by the policy may cancel their reservation and receive, depending on the circumstances, a cash refund, travel credit and/or other form of compensation.

Hosts affected by an event covered by the policy may cancel without consequences. However, depending on the circumstances, their calendars may be blocked on the dates of the canceled reservation.

The policy uses the term “Event” to refer to the following situations occurring after the booking, being unforeseen at the time of booking and preventing or legally prohibiting completion of the booking.

Changes to government travel requirements.

Unexpected changes to visa or passport requirements by authorities that prevent you from traveling to your destination. Loss or expiration of travel documents, or other personal circumstances related to authorization to travel are not included.

Emergency situations and epidemics.

Local or national emergencies, epidemics, pandemics and public health emergencies declared by authorities. Diseases that are endemic or commonly associated with a region, such as malaria in Thailand or dengue fever in Hawaii, are not included.

Government travel restrictions.

Travel restrictions imposed by authorities that prevent or prohibit traveling to, remaining in, or returning from the accommodation location. Non-binding travel recommendations and similar government directives are not included.

Military actions and other conflicts.

Acts of war, conflicts, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrections, unrest and civil disorder.

Serious and abnormal natural disasters.

Natural disasters, force majeure, large-scale outages affecting basic services, volcanic eruptions, tsunamis and other severe and abnormal weather phenomena.

Predictable or fairly frequent natural disasters.

Weather or natural conditions that are frequent enough to be predictable in the area, such as hurricanes that occur during Florida's hurricane season, are not covered.

Everything else.

Under the policy, cancellations are only permitted for the events described above. Any situation not mentioned is not covered. Examples of situations where the policy does not allow cancellation: unexpected illness, illness or injury, legal obligations such as jury duty, court appearances or military obligations, travel advisories or other government advice (which does not do not prohibit travel), cancellation or rescheduling of an event for which the reservation was made, and transportation disruptions unrelated to a covered event, such as road closures and cancellations of flights, trains, buses and ferries. If you cancel a reservation for one of these reasons, the amount refunded to you is determined by the cancellation policy applicable to the reservation.