In general, hosts should not collect additional fees outside of our platform unless expressly authorized by us.
This rule has an exception for hotels and software-connected hosts, who may charge and collect certain fees through a separate payment method, provided that those fees are detailed in the listing and included in the price breakdown before the reservation. These costs may include:
1. Stay costs
These fees can include costs related to amenities such as a swimming pool, gym or wifi.
2. Deposit
A refundable deposit may be required to cover possible damages occurring during the stay.
3. Cleaning fees
This is a one-time fee to cover cleaning costs.
4. Incidental costs
These charges may be for services such as valet parking, parking, or an airport shuttle.
Typically, hosts list these fees in their listings and collect these fees before the stay, upon arrival, or within 48 hours of departure.