WeChalet

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Here are our best articles on how to travel with WeChalet

Help for Travelers

You need to be a minimum of 18 years old to book any property on WeChalet.

What is the minimum age to book a property on WeChalet?

Here's how to install the WeChalet app on an Android device

How to install the WeChalet app on an Android device

It's simple and easy to install the WeChalet app on your Apple device like an iPhone or iPad

How to install the WeChalet app on an Apple device (iPhone or iPad)

Getting Started with WeChalet

You can easily create your profile by clicking on "Signup" button at the top of the WeChalet homepage.

How do I create my WeChalet account?

If you think someone has logged into your WeChalet account, change your password or contact us for verification purpose.

What should I do if I think someone has logged into my WeChalet account?

Having a complete profile with a picture will allow you to be more credible with other users and will facilitate your exchanges with them.

Why do I need a profile picture on WeChalet?

You can reset your password because you forgot it or to update it.

How do I reset my password on my WeChalet profile?

It is not possible to merge any WeChalet accounts at the moment.

Can I merge my WeChalet accounts if I have more than one?

Here is how you can delete your account from the WeChalet platform.

How do I delete my WeChalet account?

Account & Profile

You can search from our home page, search page, and interactive map.

How to search for a property on WeChalet?

WeChalet offers specific search filters for travellers who are looking for family stays.

How to search a property for a family stay on WeChalet?

WeChalet offers a search filter especially for pet owners who are looking for properties that can host animals.

How to search for properties that accept animals or pets on WeChalet?

How do I save my favorite properties?

How to Search a Property

You must follow 3 steps to complete a WeChalet reservation.

How to complete a WeChalet booking?

To complete a pre-approved WeChalet booking, log into your profile and follow the steps to complete the reservation from the Inbox

How to complete a pre-approved WeChalet booking?

You need to enter your exact dates and number of guests to get an accurate price for your stay.

Why did the price of the WeChalet property change once the dates were selected?

Generally, hosts cannot charge fees outside of our platform without explicit permission from WeChalet.

Is collecting fees or payments in person outside of WeChalet allowed?

You can still book a property even if the host has not responded to you.

Should I book if I have not received a reply from a WeChalet host?

It is not possible to visit a property through WeChalet before booking it.

Can I visit a WeChalet property before booking it?

Here's how to know if a property is available on WeChalet

How do I know if a property is available ?

Simply consult the "Upcoming" section of the "Trips" menu to check the status of your pending reservation.

How do I check the status of my pending booking request on WeChalet?

Multiple reasons can explain why your booking was refused by host.

Why is the booking refused even though the property seemed available on WeChalet?

If your WeChalet reservation request is declined or expires after 24 hours, you will be fully refunded.

What happens if my WeChalet booking request is declined or expires after 24h?

If your bank refuses, try changing your currency, card or payment method, and contact your bank if necessary.

How to Troubleshoot a Declined Transaction on WeChalet?

How to Complete a Booking

There are three cancellation policies on WeChalet, either flexible, moderate or strict.

What are the cancellation policies on WeChalet?

Currently, the only way to modify an accepted booking on WeChalet is to cancel your booking and make a new one.

How to modify an accepted or pending booking on WeChalet?

You can cancel a WeChalet reservation yourself as a guest by follow these easy steps

How to cancel a WeChalet reservation as a Guest?

Your refund will be processed instantly by WeChalet but may appear later on your statement based on the payment method used.

Following a cancellation on WeChalet, when will I be refunded?

If you need to cancel due to an emergency, please contact your host via WeChalet first.

How can I cancel due to an emergency or in case of force majeure?

This policy covers cancellations in the event of unforeseen events making the stay impossible or illegal after booking.

What is the Force Majeure Policy?

Modify or Cancel a Reservation

To contact a WeChalet host, click the contact button below the host's photo on their listing.

How to contact a WeChalet host before booking?

You can send or read messages from WeChalet hosts by clicking on the "Messages" menu at the top of our website.

How to send or read messages from hosts in the WeChalet inbox?

You can contact your host by email or phone only if they have accepted your booking.

What should I do if I can't contact my WeChalet host after a booking?

Messaging Hosts

Yes, WeChalet collects and remits the 3.5% lodging tax on all of its reservations in Quebec.

Does WeChalet collect and remit the lodging tax in Quebec?

The cleaning fee is a one-time charge for cleaning the space you are staying in, set by the hosts.

What is the WeChalet cleaning fee?

WeChalet travelers pay a service fee of 6% to 12% depending on the length of stay.

What are the WeChalet service fees for travelers?

Once a WeChalet reservation request is sent, your payment method will be immediately charged.

When am I charged for my WeChalet booking?

The Damage protection option is protecting you in case of accidental damage done during your stay

How does Damage protection option work for WeChalet guests?

Refundable security deposits are returned automatically 7 days after your departure if there is no damage to the property.

How do refundable security deposits work for WeChalet guests?

Only WeChalet is able to deduct the security deposit fees for a host.

What happens if a host wants to collect on their security deposit?

All security deposits must be managed directly via WeChalet.

Can a deposit be collected outside the WeChalet website?

Currently, PayPal, Debit and Credit cards are the payment options accepted on WeChalet.

What are the payment methods accepted on WeChalet?

You can actually choose between the Canadian dollar, the US dollar or the Euro.

Can I pay in the currency of my choice on WeChalet?

Do not send them any money and let us know immediately.

What should I do if someone asks me to pay outside of the WeChalet site?

Currently, you can no longer change the payment method once you have confirmed a WeChalet reservation.

Can I change the payment method of a confirmed reservation on WeChalet?

Payments

Before a reservation is paid for and accepted by the host, WeChalet blocks sensitive information to secure transactions.

Why are some messages blocked by WeChalet as a traveller?

Is the identification process on WeChalet secure?

Security

How do I report discrimination on WeChalet?

We currently plant one tree for each booking made on our website.

How can the WeChalet community contribute to the preservation of the environment?

WeChalet community

To become a WeChalet partner, please contact us.

How to become a WeChalet partner?

Partnership

Find answers and get help from Intercom Support and Community Experts

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