Help for Travelers
Here are our best articles on how to travel with WeChalet
How to complete a WeChalet booking?
How to complete a pre-approved WeChalet booking?
Why did the price of the WeChalet property change once the dates were selected?
Is collecting fees or payments in person outside of WeChalet allowed?
Should I book if I have not received a reply from a WeChalet host?
Can I visit a WeChalet property before booking it?
How do I know if a property is available ?
How do I check the status of my pending booking request on WeChalet?
Why is the booking refused even though the property seemed available on WeChalet?
What happens if my WeChalet booking request is declined or expires after 24h?
How to Troubleshoot a Declined Transaction on WeChalet?
What are the cancellation policies on WeChalet?
How to modify an accepted or pending booking on WeChalet?
How to cancel a WeChalet reservation as a Guest?
Following a cancellation on WeChalet, when will I be refunded?
How can I cancel due to an emergency or in case of force majeure?
What is the Force Majeure Policy?
Does WeChalet collect and remit the lodging tax in Quebec?
What is the WeChalet cleaning fee?
What are the WeChalet service fees for travelers?
When am I charged for my WeChalet booking?
How does Damage protection option work for WeChalet guests?
How do refundable security deposits work for WeChalet guests?
What happens if a host wants to collect on their security deposit?
Can a deposit be collected outside the WeChalet website?
What are the payment methods accepted on WeChalet?
Can I pay in the currency of my choice on WeChalet?
What should I do if someone asks me to pay outside of the WeChalet site?
Can I change the payment method of a confirmed reservation on WeChalet?