Help for Travelers

Here are our best articles on how to travel with WeChalet

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46 articles in this collection
Written by Dany
Payments & Refundable Security Deposits

Does WeChalet collect and remit the lodging tax in Quebec?

Yes, WeChalet collects and remits the 3.5% lodging tax on all of its reservations in Quebec.
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Written by Dany
Updated over a week ago

What is the WeChalet cleaning fee?

The cleaning fee is a one-time charge for cleaning the space you are staying in, set by the hosts.
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Written by Dany
Updated over a week ago

What are the WeChalet service fees for travelers?

WeChalet travelers pay a service fee of 6% to 12% depending on the length of stay.
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Written by Dany
Updated over a week ago

When am I charged for my WeChalet booking?

Once a WeChalet reservation request is sent, your payment method will be immediately charged.
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Written by Dany
Updated over a week ago

How do refundable security deposits work for WeChalet guests?

Refundable security deposits are returned automatically 7 days after your departure if there is no damage to the property.
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Written by Dany
Updated over a week ago

What happens if a host wants to collect on their security deposit?

Only WeChalet is able to deduct the security deposit fees for a host.
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Written by Dany
Updated over a week ago

Can a deposit be collected outside the WeChalet website?

All security deposits must be managed directly via WeChalet.
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Written by Dany
Updated over a week ago

What are the payment methods accepted on WeChalet?

Currently, PayPal, Debit and Credit cards are the payment options accepted on WeChalet.
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Written by Dany
Updated over a week ago

Can I pay in the currency of my choice on WeChalet?

You can actually choose between the Canadian dollar, the US dollar or the Euro.
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Written by Dany
Updated over a week ago

What should I do if someone asks me to pay outside of the WeChalet site?

Do not send them any money and let us know immediately.
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Written by Dany
Updated over a week ago

Can I change the payment method of a confirmed reservation on WeChalet?

Currently, you can no longer change the payment method once you have confirmed a WeChalet reservation.
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Written by Dany
Updated over a week ago