Help for Travelers

Here are our best articles on how to travel with WeChalet

Dany avatar Igor Loko avatar Renee Beauvais avatar
45 articles in this collection
Written by Dany, Igor Loko, and Renee Beauvais
How to Make a Booking

How to make a booking on WeChalet?

You must follow 3 steps to complete a WeChalet reservation.
Igor Loko avatar
Written by Igor Loko
Updated over a week ago

Why did the price of the WeChalet property change once the dates were selected?

You need to enter your exact dates and number of guests to get an accurate price for your stay.
Renee Beauvais avatar
Written by Renee Beauvais
Updated over a week ago

Should I book if I have not received a reply from a WeChalet host?

You can still book a property even if the host has not responded to you.
Renee Beauvais avatar
Written by Renee Beauvais
Updated over a week ago

Can I visit a WeChalet property before booking it?

It is not possible to visit a property through WeChalet before booking it.
Igor Loko avatar
Written by Igor Loko
Updated over a week ago

How do I know if a property is available ?

Here's how to know if a property is available on WeChalet
Igor Loko avatar
Written by Igor Loko
Updated over a week ago

How do I check the status of my pending booking request on WeChalet?

Simply consult the "Upcoming" section of the "Trips" menu to check the status of your pending reservation.
Dany avatar
Written by Dany
Updated over a week ago

Why is the booking refused even though the property seemed available on WeChalet?

Multiple reasons can explain why your booking was refused by host.
Renee Beauvais avatar
Written by Renee Beauvais
Updated over a week ago

What happens if my WeChalet booking request is declined or expires after 24h?

If your WeChalet reservation request is declined or expires after 24 hours, you will be fully refunded.
Dany avatar
Written by Dany
Updated over a week ago
Payments & Refundable Security Deposits

Does WeChalet collect and remit the lodging tax in Quebec?

Yes, WeChalet collects and remits the 3.5% lodging tax on all of its reservations in Quebec.
Dany avatar
Written by Dany
Updated over a week ago

What is the WeChalet cleaning fee?

The cleaning fee is a one-time charge for cleaning the space you are staying in, set by the hosts.
Dany avatar
Written by Dany
Updated over a week ago

What are the WeChalet service fees for travelers?

WeChalet travelers pay a service fee of 6% to 12% depending on the length of stay.
Dany avatar
Written by Dany
Updated over a week ago

When am I charged for my WeChalet booking?

Once a WeChalet reservation request is sent, your payment method will be immediately charged.
Renee Beauvais avatar
Written by Renee Beauvais
Updated over a week ago

How do refundable security deposits work for WeChalet guests?

Refundable security deposits are returned automatically 7 days after your departure if there is no damage to the property.
Dany avatar
Written by Dany
Updated over a week ago

What happens if a host wants to collect on their security deposit?

Only WeChalet is able to deduct the security deposit fees for a host.
Renee Beauvais avatar
Written by Renee Beauvais
Updated over a week ago

Can a deposit be collected outside the WeChalet website?

All security deposits must be managed directly via WeChalet.
Dany avatar
Written by Dany
Updated over a week ago

What are the payment methods accepted on WeChalet?

Currently, PayPal, Debit and Credit cards are the payment options accepted on WeChalet.
Igor Loko avatar
Written by Igor Loko
Updated over a week ago

Can I pay in the currency of my choice on WeChalet?

You can actually choose between the Canadian dollar, the US dollar or the Euro.
Dany avatar
Written by Dany
Updated over a week ago

What should I do if someone asks me to pay outside of the WeChalet site?

Do not send them any money and let us know immediately.
Dany avatar
Written by Dany
Updated over a week ago

Can I change the payment method of a confirmed reservation on WeChalet?

Currently, you can no longer change the payment method once you have confirmed a WeChalet reservation.
Igor Loko avatar
Written by Igor Loko
Updated over a week ago