WeChalet

You must follow 3 steps to complete a WeChalet reservation.

How to complete a WeChalet booking?

To complete a pre-approved WeChalet booking, log into your profile and follow the steps to complete the reservation from the Inbox

How to complete a pre-approved WeChalet booking?

You need to enter your exact dates and number of guests to get an accurate price for your stay.

Why did the price of the WeChalet property change once the dates were selected?

Generally, hosts cannot charge fees outside of our platform without explicit permission from WeChalet.

Is collecting fees or payments in person outside of WeChalet allowed?

You can still book a property even if the host has not responded to you.

Should I book if I have not received a reply from a WeChalet host?

It is not possible to visit a property through WeChalet before booking it.

Can I visit a WeChalet property before booking it?

Here's how to know if a property is available on WeChalet

How do I know if a property is available ?

Simply consult the "Upcoming" section of the "Trips" menu to check the status of your pending reservation.

How do I check the status of my pending booking request on WeChalet?

Multiple reasons can explain why your booking was refused by host.

Why is the booking refused even though the property seemed available on WeChalet?

If your WeChalet reservation request is declined or expires after 24 hours, you will be fully refunded.

What happens if my WeChalet booking request is declined or expires after 24h?

If your bank refuses, try changing your currency, card or payment method, and contact your bank if necessary.

How to Troubleshoot a Declined Transaction on WeChalet?

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How to Complete a Booking

Find answers and get help from Intercom Support and Community Experts

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