For various reasons, a traveller may have to cancel a reservation that you have already confirmed.

When this is the case, you automatically receive a message in your WeChalet message box as well as in your emails and via SMS. At the same time, an update of the availability of your calendar will also be made so that the dates previously booked are finally available for booking.

In addition, the traveller will be refunded according to your cancellation policy, regardless of when he cancelled his reservation, either before or during his stay on your property.

In the case that the traveller cancels his reservation after having started his stay, he is required to leave the property when the cancellation is confirmed.

If necessary, you can also request a security deposit within 48 hours of the original departure date.

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