It may be that due to an emergency, unforeseeable situation or in the event of force majeure, you wish to cancel a reservation already confirmed by your host.

In this case, please contact your host explaining the situation and to check if a refund or change of dates is possible.

Feel free to contact us at [email protected] if necessary, and provide all supporting documents explaining your situation.

We will analyze your information and contact the host if necessary to find an amicable resolution for all.

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