It is possible that due to an emergency situation, unforeseeable or in case of force majeure (death or accident for example), you may wish to cancel a reservation already confirmed by your host.

In this case, please contact us and provide us with all the supporting documents (death certificate, ad in a newspaper, doctor’s note, etc.) for this situation.

At the same time, please keep the host informed so that he is informed as soon as possible.

We will analyze the information and supporting documents you provide and if it’s the case, we will cancel the reservation for you without penalty.

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