Why has content been removed from my message thread?

Sensitive information will be removed from your discussion thread as your security is our priority.

Dany avatar
Written by Dany
Updated over a week ago

The safety of our users is our top priority.

As such, we remove from your discussion thread any sensitive information that is detected such as phone numbers, email addresses or credit card information, as well as any content that does not comply with the Terms of Use of WeChalet.

We ask that all communications between hosts and guests are made through the WeChalet message inbox until the reservation is confirmed. This will help avoid receiving payments outside our secured platform which is also contrary to our Terms of Use.

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