WeChalet allows hosts to choose amongst three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both guest and host.
The Long-Term cancellation policy applies to all reservations of 28 nights or more.
Each listing and booking on our site will clearly state the cancellation policy. Guests may cancel and review any penalties by viewing their travel plans and then clicking “Cancel” on the appropriate booking or by contacting the WeChalet team.
The cancellation policies (see more details on the terms and conditions) applicable to WeChalet are:
- Flexible: Full refund within 1 day prior to the check in
- Moderate: Full refund within 5 days prior to check in
- Strict: Full refund up until 31 days prior to check in
- Long-Term: First month not refundable, notice for cancellation 30 days before the cancellation
Guests are required to have read and understood these cancellation policies before submitting a booking request. By clicking on “Book,’ guests agree to these cancellation policies. We strongly urge guests to consider travel insurance to help in the case of extenuating circumstances. WeChalet reserves the right to change these policies. If a guest does wish to cancel his booking, he must email the host to notify him of his intention to cancel. We are unable to cancel a booking with the applicable cancellation policy if the guest does not notify it to the host.
In the rare case that a host cancels a booking before the check-in date, the host and/or WeChalet will email the guest to let him know. There are two options available if this happens:
We will transfer the payment to another listing on WeChalet. We will help find a suitable alternative property. As soon as the guest is happy with the alternative and the new host has accepted the booking, we will arrange for the payment to be applied for the new property to make the booking. The guest can then contact the host directly through the site to co-ordinate new arrival logistics, welcome at home, etc...
We will fully refund the guest (including WeChalet service fees) if we are unable to find a suitable alternative accommodation.
We would offer to the guest a full refund, including any service fees that are charged by WeChalet.
Whenever the guest makes a booking through WeChalet, we strongly urge all of our guests to take out adequate travel insurance to ensure you are fully covered for any eventuality that could occur after booking or during your stay.